WithCare

Privacy Policy

Last updated on May 19, 2025

WithCare is committed to protecting your privacy and handling your personal information with care and transparency.

What Information We Collect

  • User Data: When you sign up, we collect your name, phone number, and the phone number of the person you are supporting. You may also provide a brief context to help personalize the support.
  • Messages: Our automated system sends SMS-based check-ins and responses. No app or login is required.

How and Why We Use Your Information

  • We use your data to deliver thoughtful, relevant support through SMS to your loved one.
  • We only store the last 10 message interactions to enable consistent, context-aware conversations. Older messages are permanently deleted. We keep this limited message history so our AI can respond helpfully and remember recent context.
  • Optionally, supporters may get updates about whether their loved one is engaging with WithCare, without any details of their conversations.

Use of Third-Party Services

To provide our service, we securely share data with trusted providers:

  • Twilio: For secure delivery and receipt of SMS messages.
  • OpenAI: To process message content in order to generate AI-powered responses.
  • Stripe: For payment processing (no sensitive message data is shared).
  • PostHog: For analytics and product improvement (no sensitive or message content is shared).

These providers may process your information only as needed to perform their functions and in accordance with their respective privacy policies.

Message Privacy & Data Retention

  • Human Privacy: No human reads the conversation between the user and WithCare.
  • Limited Storage: Only the last 10 messages are kept to support ongoing interactions; older messages are immediately and permanently deleted.
  • No Long-Term Profiles: We do not build long-term histories or cross-profile user communications.

Data Security

We use industry-standard security to safeguard personal and message data. Only authorized automated systems have access to personal details and message content required for service delivery.

Your Choices

You can request deletion of your personal information at any time by contacting us at [email protected]. We are happy to answer any questions or concerns you may have.

Policy Updates

We may update this policy to reflect changes to our practices. If there are significant changes, we will notify you via [SMS/email/website].

Contact Us

For any questions or concerns about this Privacy Policy or your information, please email: [email protected]