WithCare

Terms of Use

Last updated on May 19, 2025

Welcome to WithCare! By using WithCare’s SMS-based support services (“Services”), you agree to the following terms. Please read them carefully before using the service.

1. Service Description

WithCare provides emotional support and wellness check-ins via SMS, powered by artificial intelligence. Our service is designed to support individuals and their loved ones, and is not intended as a substitute for professional medical diagnosis or treatment.

2. Eligibility

You must be at least 18 years old to sign up for WithCare or to sign up on behalf of someone else. By using the Service, you confirm that you have the authority to provide the necessary personal information.

3. Use of Service

  • Personal Use: You agree to use WithCare only for personal, non-commercial purposes.
  • Responsible Messaging: Do not use the Service for any unlawful, harmful, or abusive communication.
  • No Human Review: Messages sent to or from the Service are processed and analyzed only by AI; no human will read these messages.

4. Data Privacy

Your privacy is important to us. Please see our Privacy Policy for detailed information on how we collect, use, and protect your data.

  • The last 10 message interactions are stored for your convenience; older messages are automatically deleted.
  • Personal and message data may be shared with third-party providers (see below) as required to deliver our Services.

5. Third-Party Services

WithCare relies on third-party vendors to operate and improve the Service, including but not limited to:

  • Twilio for SMS message delivery
  • OpenAI for AI conversation processing
  • Stripe for payment processing
  • PostHog for analytics (excluding sensitive data)

Use of the Service means you also agree to these providers processing your data as necessary.

6. Payment

Some features of WithCare may be paid. By making a purchase, you authorize us to charge your chosen payment method via Stripe. Fees are non-refundable unless otherwise noted.

7. Not Medical Advice

WithCare is not a healthcare provider and does not provide medical advice, crisis intervention, or treatment for emergencies. If you or someone you know is in crisis or needs medical support, contact a professional or dial emergency services immediately.

8. Limitation of Liability

WithCare is provided “as is” and without warranties of any kind. We are not liable for any damages arising from use or inability to use the Service. This includes, but is not limited to, indirect, incidental, or consequential damages.

9. Modifications

We may update these Terms from time to time. If changes are significant, we will notify you using [SMS/email/website], and your continued use means you accept the new terms.

10. Termination

We reserve the right to suspend or terminate your access if you violate these Terms or misuse the Service.

11. Contact

For questions about these Terms, email us at [email protected].

By using WithCare, you agree to these Terms of Use.